Bug Reporting is Broken and how Jam is Fixing that with Dani Grant & Mohd Irtefa

Bug reporting hasn’t changed since the 1990’s. Despite all the technological advancements we’ve made in the rest of software development, the way we handle bugs has stayed the same.

It is common practice for non technical teams to provide bug reports that are missing vital information for developers to identify and quickly fix code, such as: network requests, console logs, HAR file, device information, video or screenshot replication, and more.

Providing a comprehensive bug report requires logging into many tools and time spent context switching, creating an environment where people are less likely to report bugs, which is not an ideal scenario for any founder or builder.

Dani & Irtefa, co-founders at Jam.dev set out to build a tool that will enable anyone, no matter their technical background, to capture rich contextual technical data about bugs, so that developers can quickly identify and resolve issues.

Jam is a browser extension that will instantly replay a bug while automatically attaching diagnostics: network requests and speed, console logs, device, and more – all in one easy click. You don’t have to log into a new tool or disrupt workflows, as Jam has direct integrations with all the first class bug reporting tools to seamlessly drop diagnostics into a ticket.

In this episode, Dani & Irtefa share their experience building greenfield products for Cloudflare’s Emerging Technology and Incubation team, how bug reporting was the common pain-point that impacted their product velocity, and the technology decisions they made when building Jam.

Test it out for free at: Jam.dev

Sean’s been an academic, startup founder, and Googler. He has published works covering a wide range of topics from information visualization to quantum computing. Currently, Sean is Head of Marketing and Developer Relations at Skyflow and host of the podcast Partially Redacted, a podcast about privacy and security engineering. You can connect with Sean on Twitter @seanfalconer .

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