Customer-facing Analytics with Tyler Wells

The state of Data inside most companies is chaotic. It takes significant time and investment to tame this chaos. When you are a platform provider you are gathering tons of data from the developers using your platform. These developers building products on your platform need insight into that data to better understand how their application is performing or to troubleshoot it. Most Platforms or SaaS application providers find it both difficult and expensive to build customer-facing analytics and data applications into their platforms. In fact most companies don’t know what to do with the data they are gathering and continually postpone future product roadmap features aimed to unlock this data. This data can be a crucial part of the developer experience and can empower your customers. It can save you countless hours of handling support tickets, and increase overall stickiness on the platform.

Propel is a GraphQL API platform ideal for powering customer-facing analytics use cases, from customer dashboards and analytics APIs to product usage or in-product metrics.
Tyler Wells is Co-founder and CTO at Propel and he joins us today. We discuss how the customer-centric experiences at Twilio lead his team to the journey they are on today.

Sean’s been an academic, startup founder, and Googler. He has published works covering a wide range of topics from information visualization to quantum computing. Currently, Sean is Head of Marketing and Developer Relations at Skyflow and host of the podcast Partially Redacted, a podcast about privacy and security engineering. You can connect with Sean on Twitter @seanfalconer .

Sponsorship inquiries: sponsor@softwareengineeringdaily.com

Please click here to view this show’s transcript.

Sponsors

For data-driven companies, Starburst offers a full-featured data lake analytics platform. Our platform includes the capabilities needed to discover, organize, and consume data on a data lake without the need for time-consuming and costly migrations. Trusted by companies like Comcast, Grubhub, and Priceline, Starburst helps companies make better decisions faster.

Want to see Starburst in action? Try Starburst Galaxy today: starburst.io/sedaily.

With brands like Kelley Blue Book, Autotrader, Dealer.com and more, Cox Automotive flips the script on how we buy, sell, own and use our cars. And now, the team at Cox Automotive is looking for software engineers, data scientists, scrum masters and other tech experts to help create meaningful change in the industry. Want to be part of a collaborative workplace that values your time and work-life balance? Visit COXAUTOTECH.COM today!

Want to see how users actually experience your website or app? FullStory helps brands understand their users’ digital experiences to optimize what’s successful and eliminate friction. FullStory’s award-winning platform gathers extensive data on each user experience in real time, giving dev teams hundreds of ways to better understand both issues and successes in aggregate. Plus, with individual user sessions, FullStory enables you to drill down into the details, giving you a better understanding of each unique experience happening on your website or app.

Visit fullstory.com to learn more.