A customer engages with a company across a variety of channels–email, Zendesk, Salesforce, online advertising. Unifying those data sources and getting a dashboard into the entire customer experience is the goal of Usermind, a customer engagement hub. If you can get all of that data unified in one place, it creates a tool that salespeople, customer service, and marketing can all look at to see how users are engaging with a company.
Michel Feaster is the CEO of Usermind, and she joins the show to describe how Usermind works and the engineering behind the product. To connect all the different APIs from all those other companies makes this a complicated integration problem, and hearing the Usermind strategy for managing integrations will be useful to anyone listening who is building a product with lots of external API integrations.
Stay tuned at the end of the episode for Jeff Meyerson’s tip about launching a side business: brought to you by Indeed Prime.
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Spring Framework gives developers an environment for building cloud native projects. On December 4th-7th, SpringOne Platform
is coming to San Francisco. SpringOne Platform is a conference where developers congregate to explore the latest technologies in the Spring ecosystem and beyond. Speakers at SpringOne Platform include Eric Brewer (who created the CAP theorem), Vaughn Vernon (who writes extensively about Domain Driven Design), and many thought leaders in the Spring Ecosystem. SpringOne Platform is the premier conference for those who build, deploy, and run cloud-native software. Software Engineering Daily listeners can sign up with the discount code SEDaily100 and receive $100 off of a Spring One Platform conference pass
. I will also be at SpringOne reporting on developments in the cloud native ecosystem. Join me December 4th-7th at the SpringOne Platform
conference, and use discount code SEDaily100 for $100 off your conference pass.
Digital Ocean Spaces gives you simple object storage with a beautiful user interface. You need an easy way to host objects like images and videos. Your users need to upload objects like pdfs and music files. Digital Ocean Spaces is modern object storage with a modern UI that you will love to use–it’s like the UI for Dropbox, but with the pricing of a raw object storage; I almost want to use it like a consumer product. To try Digital Ocean Spaces, go to do.co/sedaily
and get 2 months of Spaces plus a $10 credit to use on any other Digital Ocean products–and you get this credit even if you have been with Digital Ocean for awhile. It’s a nice added bonus just for trying out Spaces. If you become a customer, the pricing is simple:
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