Front Engineering with Laurent Perrin
Front is a shared inbox application that has seen rapid adoption within companies. Front allows multiple members of a company to collaborate together on a conversation–whether that conversation is in email, Twitter, or Facebook Messenger. This is useful when a customer email needs to be shared between the sales and engineering teams, or when a single email address is shared between different members of the same team, such as “email@example.com”.
This might sound like a niche problem, but it is actually a problem faced somewhere within every single company. Because the problem of shared inbox is so prevalent, the company has grown its user base quickly, scaling the team as well as the infrastructure.
The sensitivity of the data (emails) that Front is handling means that security is paramount. And as users of Front rely on it more and more as a central point of communication, uptime and consistency needs to be maintained.
We also talked about the system for keeping the communications “real-time”–it’s important that users are aware of what each other is doing, since you don’t want to be preparing a response to an email at the same time I am.
- Front App – Funding Rounds | Crunchbase
- This startup pitch deck helped Front raise $66 million in 5 days – Business Insider
- Front – FrontApp Inc Tech Stack | StackShare
- Front | Manage email as a team
- Front Blog — Email, Customer Support and Startups Blog
- Front raises $66 million to replace Microsoft Outlook | TechCrunch
- Front (@FrontApp) | Twitter
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