chatbots
ParlAI: Facebook Dialogue Platform with Stephen Roller
![](https://i0.wp.com/softwareengineeringdaily.com/wp-content/uploads/2020/08/ParlAI.png?resize=269%2C151&ssl=1)
Chatbots are useful for developing well-defined applications such as first-contact customer support, sales, and troubleshooting. But the potential for chatbots is so much greater. Over
Rasa: Conversational AI with Tom Bocklisch
![](https://i0.wp.com/softwareengineeringdaily.com/wp-content/uploads/2020/04/Rasa.png?resize=269%2C151&ssl=1)
Chatbots became widely popular around 2016 with the growth of chat platforms like Slack and voice interfaces such as Amazon Alexa. As chatbots came into use, so did the infrastructure